Pass Office services include the issuance, guidance, and record-keeping of Restricted Area Identification Card (RAIC) passes.
They handle face-to-face appointments, telephone calls, and emails to process a variety of airport campus passes and services. Pass office customer service agents are trained to verify document accuracy and completeness and provide coaching to pass holders for their successful application and use of their RAIC.
WASCO can assist airports by providing qualified agents or simply overseeing existing operations to ensure compliance and customer service levels are exceeded.
